Krystal Grand Puerto Vallarta - All Inclusive

The personnel is very attentive and kind to customers. The facilities were also in good shape.

The Hacienda Adults Only pools were quiet and lush. We liked the bigger one and swim up bar. There are lots of pool lounger chairs and umbrellas. All the staff gave top-notch service. Food quality was really good at all the a la carte restaurants and buffets. French was our favorite. We loved the lamb chops in red wine reduction. The Asian and Mexican theme nights at the main buffet were done well. There were both inside and outside seating there. The rooftop bar above the Mexican Restaurant was our favorite pub but wasn't open some nights.. There is also a rooftop sushi day bar overlooking the ocean with an infinity pool that had the best view of the bay. The nightly entertainment shows were all excellent. There was an acrobatic show above the pool with a fire show, traditional Mexican dancing, a Michael Jackson show, and an outside carnival style games night. The room was large and well appointed, with a large fan above bed with a wall switch and quiet air conditioning. Big tv, a safe, a stocked mini bar, table and chairs, and a reading lounger chair. Great shower area and tub. Nice balcony with big chairs.. We tipped housekeeping daily and had excellent service.This hotel really aims to please. We were impressed and will probably stay again.

Lots of variety for Breakfast! The hosts were awesome and so friendly.

The hospitality was amazing. The food was very good. We stayed in the Hacienda and it was very relaxing The pool was excellent . The entertainment was good,especially Mexican Night, Caribbean Night, and Michael Jackson Show. If anything wasn't quite right the staff was quick to respond. Overall it was a great experience and very enjoyable!

Resort was very nice and clean. Staff went above and beyond to meet our needs for a friend's bachelorette party. Buffet was good, restaurants were excellent. Pool facilities were very clean and towels were always available.